NebulaAutomaton Nebula
Refund policy
This page says what you can get back, when and how. It is part of the terms of service and applies to every purchase made on Automaton Nebula. If anything here disagrees with the plans page, whichever is better for you is the one that counts.
Version 1.0, in force since 15 September 2026. The binding text is the Spanish one; the other languages are a courtesy translation.
Fourteen days to change your mind
You have fourteen calendar days from the day of purchase to withdraw, with no explanation and no cost: this is the right of withdrawal that European consumer law grants you. It applies to Standard and Pro, monthly and yearly, and to the Founder pass. Writing to the address below before the deadline is enough.
If you already used the service in those days
If you asked to start straight away and used the vault during that period, the part proportional to the days it was available is deducted and the rest is returned. That is what European consumer law sets out. If you never signed in, the refund is whole.
The Founder pass
It is a one-off payment, so it has the same fourteen days and not one more. After that there is no refund, because what you buy is permanent access that has already been granted. The price and the number of seats are published on the plans page before you buy.
Cancelling is not the same as asking for a refund
You can cancel a subscription from the panel whenever you like, with no explanation, and it stops future charges. You keep the period you already paid for until its last day: it is not cut short, and the unused part is not refunded. After that the account moves to the free plan and nothing inside it is deleted.
A charge that should never have happened
A duplicate charge, an amount that does not match, or a renewal you had already cancelled are refunded in full, with no deadline and no argument. If it happens to you, write to us with the order reference and it gets fixed.
Who charges and who refunds
FastSpring takes the payment as the merchant of record: it issues the invoice and remits the tax in your country. The refund is therefore processed by FastSpring, and the money returns to the same payment method you bought with. We give the order, they carry it out.
When the money arrives
We answer any request within five working days at most. Once approved, the refund is ordered the same day, and usually takes between three and ten working days to show on your statement, depending on your bank.
How to ask
Write to the address below from the email you bought with, saying which plan and, if you have it at hand, the order reference FastSpring sent you. You do not need to give a reason. If our answer does not satisfy you, you may go to the European online dispute resolution platform or to the consumer body in your country.