Terms of service

What this service is

Automaton Nebula is a context vault: it holds what you know about each client as dated facts, and hands it to whichever AI you use when that AI asks for it, through the panel or an MCP connection. It is not an AI, it does not produce answers and it does not advise. What it holds you write yourself, or an AI proposes and you confirm; the service does not check whether what you store is true, it only makes sure it does not contradict itself without saying so.

Who provides it

The provider is José Luis Sánchez, Spanish tax number 71223690G, address calle Repullete 100, 23300 Villacarrillo (Jaén), Spain. Automaton Nebula is a division of Automaton Colony and is run by the same person. The platform operates under the domain nebula.automatoncolony.xyz.

Account and access

You sign in with an email address and a one-time code that expires in fifteen minutes; there is no password to lose. Whoever controls that mailbox controls the account, so protecting it is part of protecting the vault. The account is personal and the service is meant for professional use: you must be of legal age to contract it. Every device or connector you authorise gets its own credential, which you can revoke separately from the panel.

What you may store, and what you may not

You are responsible for what you put in: for having the right to store it, and for it not being unlawful. If you store third-party data — your clients, their contact people — you are the one deciding that purpose and the one who has to be able to justify it. The service detects and refuses anything that looks like a secret (keys, passwords, card or account numbers) and stores it only if you say outright that it is not one. Unlawful content is not allowed, nor is using the service to harass, impersonate or surveil anyone.

Your data is yours

Nothing is trained on what you store, nothing is sold, and nothing is handed to a third party to exploit. You can download the whole vault as JSON or Markdown whenever you like, without asking and without waiting, and you can delete the account from the panel: deletion is immediate and there is nobody to write to. Of a deleted account only an identifier and a date remain, and they remain for one specific reason: so that restoring an old backup does not bring back an account that was closed.

What leaves for an AI, and what does not come back

When you connect an AI that lives in the cloud and that AI asks for your context, the lines that apply travel to that AI's servers and fall under the terms of whoever provides it, not under these. You decide that workspace by workspace, and the panel shows exactly what would be sent before it is sent. A workspace marked sensitive never leaves for a cloud connector. And there is one thing that cannot be promised: that an AI forget what it already received. That lives in that AI, not here.

Plans, prices and payment

The free plan is free and stays free: one full client workspace, a hundred facts, twenty archived conversations and two connectors. The paid plans published on the home page are Standard (€9 a month or €79 a year), Pro (€15 a month or €129 a year), Team (€15 per seat per month), Enterprise (from €199 a month) and a Founder pass of €250 once, with fifty places. Prices include applicable taxes. Payment is by card through Paddle, which acts as merchant of record: it charges, issues the invoice and settles the tax of your country. Nothing is ever charged without a purchase made on purpose, and the panel says at all times which plan you are on and until when. If the option to pay does not appear in the panel, that channel is not open yet: write to us and we will do it by hand.

Usage limits

Each plan comes with its limits on workspaces, facts, conversations, connectors, devices and writes per day, and they are published. Reaching a limit never deletes or locks what is already stored: you can keep reading, searching and exporting it, and what waits are the new writes. Reselling the service as if it were an API of your own is not allowed, nor is using it automatically in a way that degrades the service for everyone else.

Availability, backups and maintenance

The service is provided with the best care possible, with no service level agreement and no guarantee of uninterrupted operation. There is a daily backup and a restore drill every week, and there may be pauses for maintenance or for causes beyond the provider's control. One person runs this, and that is said up front rather than afterwards: fixes are quick, and there is no twenty-four-hour support desk that would not exist.

Liability

The service stores and hands over what you give it; it does not check whether it is true, it does not decide for you, and it does not replace professional advice of any kind. Decisions you make from what an AI answers using your context are yours. The provider is liable for direct damage attributable to them, and not for indirect damage or lost profit. Nothing in this section limits the rights that consumer law grants to anyone contracting as a consumer, which remain untouched.

Suspension and end of service

You can leave whenever you want: export the vault and delete the account from the panel, with no explanation owed. An account may be suspended for unlawful use, for putting the service at risk, or for non-payment of a paid plan, always with notice unless the law requires otherwise, and with export available for thirty days before any deletion. If the service were to stop being provided, at least thirty days' notice would be given so that nobody's vault is left inside.

Changes, governing law and jurisdiction

Changes to these terms are published on this same page with their date, and those affecting a plan you have contracted are notified by email before they apply. Spanish law applies. Disputes are submitted to the courts of Spain, without prejudice to the mandatory venues that consumer protection law grants to anyone contracting as a consumer. If any clause is declared void, the rest remains in force.

Complaints and contact

Any complaint goes to the address below and is answered within five working days at most. If the answer is not satisfactory, anyone contracting as a consumer may turn to the consumer bodies of their place of residence. The provider is not a member of any out-of-court dispute resolution scheme.

jls.17@automatoncolony.xyz